Privacy Policy

Controller & Contact Details

The Industrial Furniture Ltd, registered in England (Company No. 13504075), is the data controller responsible for your personal data. Throughout this document, we may be referred to as "we", "us", or "our".

The Data We Collect About You

We collect various categories of personal data depending on how you interact with us. We do not collect any special categories of personal data or information about criminal convictions.

• Identity data — first name, last name, username or similar identifier
• Contact data — billing address, delivery address, email address, telephone numbers
• Financial data — payment card details (processed securely via our payment providers)
• Transaction data — details about payments and products or services purchased
• Technical data — IP address, browser type, time zone, operating system
• Profile data — username, password, purchases, interests, preferences, feedback
• Usage data — information about how you use our website and services
• Marketing & communications data — your preferences for receiving marketing from us

We also collect aggregated data for statistical or demographic purposes (e.g. total number of visitors). Aggregated data is not considered personal data as it does not directly identify you.

How We Use Your Personal Data

We only use your personal data when the law allows. We use it to perform our contract with you, for our legitimate business interests, or to comply with legal obligations.

• Registering you as a new customer and managing your account
• Processing and delivering your orders, including payments and refunds
• Managing our relationship — notifying you about changes or updates
• Administering and protecting our business and website (including troubleshooting and data analysis)
• Delivering relevant website content and targeted advertisements
• Using data analytics to improve our website and marketing
• Making suggestions and recommendations about products you may like

Marketing: We aim to give you choices regarding how we use your data for marketing. You can opt out of receiving marketing messages from us at any time by contacting us or using the unsubscribe link in any email we send.

Who We Share Your Data With

We may share your personal data with the following categories of third parties for the purposes set out in this policy.

How We Protect & Keep Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to employees, agents, and contractors who have a genuine business need to know it.

• All data is stored on secure servers with access controls
• Payment data is processed via PCI-DSS compliant payment providers
• We have procedures in place to deal with any suspected data breach and will notify you and the ICO where legally required
• We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements

Your Legal Rights

Under UK data protection law, you have rights in relation to your personal data. You will not usually need to pay a fee to exercise any of these rights. We aim to respond to all valid requests within one month.

To exercise any of these rights, please contact us. We may need to request specific information to confirm your identity before processing your request.

Cookies Policy

We use cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a better experience and allows us to improve our site.

• Strictly necessary cookies — required for the website to function; cannot be switched off
• Performance cookies — allow us to count visits and understand how visitors move around the site
• Functional cookies — enable enhanced functionality and personalisation
• Targeting cookies — set by our advertising partners to build a profile of your interests

You can set your browser to refuse some or all cookies. Please note that if you disable cookies, some parts of our website may not function correctly. For more details, refer to your browser's help documentation.

Questions or Concerns?

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO) — the UK supervisory authority for data protection.