Terms and Conditions

DELIVERY DETAILS

It is your responsibility to ensure that your furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you and not refundable.

It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering.

Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing delivery dates with us re-delivery charges may also apply.

Once a delivery date is agreed and is cancelled by you for more than one-week storage costs may be incurred which you will be responsible.

Lead times for the item vary. If items are in stock they can be delivered to you within 14 days. If not, the usual lead time is usually from 2-10 weeks. Occasionally unforeseen circumstances may occur which ‘The Industrial Furniture’ has no control over, for this reason please be aware that under these circumstances lead times may extend up to 20 – 24 weeks for which we cannot be held responsible. We will endeavour to keep you informed at all times.

An adult must be present at the delivery address to carefully check the unwrapped products, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects on delivery.

The delivery crew will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows.

The delivery crew reserve the right to refuse to move items within your home if there is a risk of damage to the item or to your home and property. You will be responsible for moving the item(s).

RECOLLECTIONS AND RETURN CHARGES

As an online business our price change in response to products in stock, material cost and promotions. In this case, we will not refund the difference.

Please note that recollection fees/return charges apply should you decide that your non-faulty item needs to be recollected or returned (beyond the control of TheIndustrialFurniture). This fee/charge is also applicable if you cancel after the order has been dispatched.

The return charges applicable are:

Table =           £120 (per item)

Chair =           £30 (per item)

Sofas =           £200 (per item)

End Table =    £40 (per item)

Bench =          £60 (per item)

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All returned items must be wrapped in its original packaging. If the items are not properly packaged and get damaged during their return to us, we won't be able to provide a refund. Therefore, it's crucial to pack the items securely and have evidence of good packaging in case any issues arise.

For further information or if you require any clarification please contact us direct.

CANCELLATION

You need to cancel your order at any time up to 5 days after you have placed your order by contacting us (please see contact details on web site).

If you cancel your order after 5 days you may lose your 20% deposit.