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Please read the following information carefully before placing an order. These terms govern your purchase from The Industrial Furniture Ltd. By completing a purchase, you agree to these terms in full.
If you have any questions or need clarification on any point, our team is always available via our contact page.
01
Delivery Details
Getting Your Furniture Home
We take great care in delivering your handcrafted pieces. Please review the following before your order is placed.
Access & Fit
You are responsible for ensuring furniture fits through all entry points and into the desired room.
Failed Delivery
Failed delivery due to size or access restrictions will result in non-refundable delivery charges.
Special Situations
Please inform us of any non-standard delivery situations β narrow hallways, stairs, lifts β at time of ordering.
Redelivery Fees
If you cancel a confirmed delivery or are unavailable, redelivery and storage fees will apply.
- In-stock items are delivered within 14 days of order confirmation.
- Made-to-order items have an estimated lead time of 2β10 weeks, which may extend to 20β24 weeks during peak periods.
- An adult must be present to inspect and sign for all deliveries. Any defects must be reported immediately upon receipt.
- Our delivery crew may refuse delivery in environments deemed unsafe or where there is clear risk of damage to property.
02
Returns & Recollection
Returns & Charges
Prices may fluctuate based on stock availability and material costs. We do not offer refunds on price differences after an order has been placed.
Item Type
Recollection Fee
Chair per item
Β£30 / item
End Table per item
Β£40 / item
Bench per item
Β£60 / item
Table per item
Β£120 / item
Sofa per item
Β£200 / item
Refund timeline: All refunds are issued to your original payment method within 30 business days after inspection. Your bank may require additional time to process the transaction.
- All items must be returned in their original packaging to qualify for a refund.
- Damaged or poorly packaged returns will not be accepted. Please retain photographic evidence of safe packaging.
- Return charges apply to non-faulty items and orders cancelled after dispatch.
03
Cancellation Policy
Cancelling Your Order
We understand that circumstances change. Here is what you need to know about cancellations.
Important Notice
5-Day Cancellation Window
You may cancel your order within 5 days of placement at no cost. Cancellations made after this period may result in forfeiture of your 20% deposit. To cancel, please contact our team directly.
- Cancellations within 5 days of order placement: no charge
- Cancellations after 5 days: 20% deposit may be forfeited
- All cancellation requests must be submitted in writing via our contact page
- Bespoke and custom-dimensioned orders may carry additional cancellation conditions
04
Get In Touch
We're Here For You
If you have any questions about these terms or need guidance on your order, our team is always available.
Email Us
Call Us
Showroom
7 Stoke Newington Church Street
London N16 0NX
WedβSun, 12:00β17:00
London N16 0NX
WedβSun, 12:00β17:00
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