Refund policy

REFUND AND CANCELLATION POLICY

REFUND POLICY FOR READY TO SHIP ITEMS

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your furniture, please contact us within 14 days of delivery to arrange for a return or exchange for order in stock. The furniture must be in its original condition and packaging, and you will be responsible for the cost of return shipping.

RECOLLECTIONS AND RETURN CHARGES

As an online business our price change in response to products in stock, material cost and promotions. In this case, we will not refund the difference.

Please note that recollection fees/return charges apply should you decide that your non-faulty item needs to be recollected or returned (beyond the control of TheIndustrialFurniture). This fee/charge is also applicable if you cancel after the order has been dispatched.

The return charges applicable are:

Table =           £120 (per item)

Chair =           £30 (per item)

Sofas =           £200 (per item)

End Table =    £40 (per item)

Bench =          £60 (per item)

*If the items are not properly packaged and get damaged during their return to us, we won't be able to provide a refund. Therefore, it's crucial to pack the items securely and have evidence of good packaging in case any issues arise.

CANCELLATION POLICY FOR READY TO SHIP ITEMS

You need to cancel your order at any time up to 5 days after you have placed your order by contacting us (please see contact details on web site).

If you cancel your order after 5 days you may lose your 20% deposit.

REFUND AND CANCELLATION POLICY FOR MADE TO ORDER ITEMS

Our company does not accept returns or offer refunds for custom orders/ made to orders. This policy applies to any product or service that has been customized or personalized to meet the specific needs or requirements of the customer.

Once a custom order has been placed and payment has been received, the sale is final and cannot be cancelled or returned. We understand that circumstances may change or unexpected issues may arise, but unfortunately we are unable to accommodate returns or refunds for custom orders.

We take pride in providing high-quality products and services that meet our customers' needs and specifications. If there are any issues or concerns with a custom order, we will work with the customer to find a satisfactory resolution.

Please carefully review all details and specifications for your custom order before placing it to ensure that it meets your needs and requirements. If you have any questions or concerns about our policy or your custom order, please contact us for assistance.

Some items are made to order on our website. This means that unfortunately we are not able to accept returns requests for these items due to change of mind. If a made to order item arrives faulty or damaged then of course we will process a refund or replacement if required.
You can always contact us for any return questions at info@theindustrialfurniture.co.uk

Return labels will be dispatched via email. Kindly print and affix them to the box. Our return address is 7 Stoke Newington Church Street, London, UK N16 0NX. On occasion, we may utilise our partner warehouses as a return address, and the appropriate address will be listed on your return label.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we've approved your return, please contact us at info@theindustrialfurniture.co.uk.

CONTACT

Full name of legal entity: The Industrial Furniture Ltd

Company Number: 13504075

Registered Address: 7 Stoke Newington Church Street, London, UK N16 0NX

Email address: info@theindustrialfurniture.co.uk

Telephone number:  07391717143