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Go to the shopIt is your responsibility to ensure that your furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you and not refundable.
It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering.
Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing delivery dates with us re-delivery charges may also apply.
Once a delivery date is agreed and is cancelled by you for more than one-week storage costs may be incurred which you will be responsible.
Lead times for the item vary. If items are in stock they can be delivered to you within 14 days. If not, the usual lead time is usually from 2-10 weeks. Occasionally unforeseen circumstances may occur which ‘The Industrial Furniture’ has no control over, for this reason please be aware that under these circumstances lead times may extend up to 20 – 24 weeks for which we cannot be held responsible. We will endeavour to keep you informed at all times.
An adult must be present at the delivery address to carefully check the unwrapped products, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects on delivery within 3 days.
We are currently working with a delivery company named Proovia. Please note that we do not provide any installation services. The delivering company may assist you upon your request, and in this case, we, as a company, do not assume any responsibility. The service you have purchased only includes the price of the product. The installation fee is not included on price.